Legal

wunbd Privacy Policy

Your privacy matters. This policy explains exactly what personal information wunbd collects, how it is used, how it is protected, and what rights you have over your data as a player on our platform.

📅 Last Updated: 1 January 2026

Our Commitments

How wunbd Protects Your Privacy

SSL Encryption All data in transit protected by industry-standard SSL
No Third-Party Sales We never sell your personal data to advertisers or brokers
Full Transparency Clear disclosure of every category of data we collect
Your Control Access, correct, or update your data at any time via account settings
Right to Erasure Request deletion of your personal data subject to legal obligations
24/7 Support Our team is always available for privacy-related queries

Introduction

This Privacy Policy ("Policy") governs the collection, use, storage, and disclosure of personal data by wunbd in connection with the operation of the wunbd platform at wunbd.ws. wunbd is committed to handling all personal data with the utmost care, transparency, and security.

By registering an account on wunbd, making a deposit, or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue using the platform.

This Policy applies to all players located in Bangladesh and to all data collected through the wunbd.ws website and any associated mobile-optimised interfaces. wunbd does not operate dedicated mobile applications on third-party app stores; all platform access is via the website.

Information We Collect

wunbd collects personal data from you directly when you register, deposit, or interact with the platform, and also automatically through your use of the site. The following categories of personal data are collected:

Identity & Contact Data
Full name, date of birth, mobile phone number registered in Bangladesh, and any identity documents provided during the KYC verification process. This data is collected at registration and during account verification.
Account & Authentication Data
Username, hashed password, account creation date and time, login history (timestamps and IP addresses of successful and failed login attempts), and security question responses where applicable. Passwords are stored in hashed form only — wunbd staff cannot read your password in plaintext.
Financial & Transaction Data
Deposit and withdrawal amounts, payment method identifiers (e.g. bKash account number, last four digits of card), transaction timestamps, account balance history, bonus activity, and wagering history. Full payment credentials (card numbers, mobile banking PINs) are never stored by wunbd and are processed exclusively by the relevant payment provider.
Technical & Device Data
IP address, device type and model, operating system version, browser type and version, screen resolution, mobile network operator, and session duration. This data is collected automatically each time you access the platform and is used to maintain service quality, detect fraud, and ensure platform security.
Gameplay & Behavioural Data
Games played, bet amounts and outcomes, sports markets accessed, odds viewed, time spent in each section of the platform, responsible gaming tool usage (e.g. whether deposit limits or cooling-off periods are active on your account), and customer support interactions. This data is used for responsible gaming monitoring, personalisation, fraud prevention, and product improvement.

How We Use Your Information

wunbd uses personal data only for the specific, lawful purposes described below. We do not use your data for purposes that are incompatible with the reason it was originally collected:

Account Management To create and maintain your wunbd account, verify your identity in accordance with our KYC obligations, authenticate your login sessions, and provide you with access to all platform features including betting markets, casino games, and wallet services.
Payment Processing To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and card payments; to verify that payment accounts are held in the same name as the wunbd account; to detect and prevent fraudulent or suspicious transactions; and to maintain accurate financial records.
Responsible Gaming To monitor player activity for signs of problem gambling, enforce deposit limits and cooling-off periods set by the player, identify accounts that may require a proactive responsible gaming intervention, and process self-exclusion requests in accordance with our Responsible Gaming policy.
Service Communications To send you transaction confirmations, account security alerts (such as notifications of new login attempts), important policy update notices, and responses to your support queries. wunbd does not send unsolicited marketing messages via SMS or other channels without your explicit consent.
Fraud Prevention & Security To detect and prevent fraudulent activity, money laundering, account takeovers, and abuse of promotional offers; to enforce our one-account-per-person policy; to investigate suspected breaches of our Terms and Conditions; and to fulfil our obligations under applicable anti-money laundering regulations.

wunbd processes personal data only when a lawful basis exists for doing so. The legal bases on which wunbd relies are:

  • Contractual necessity — processing your identity data, account data, and transaction data is necessary to perform the contract between you and wunbd (i.e. to provide you with the betting and casino services you have registered for)
  • Legal obligation — processing for KYC verification, anti-money laundering checks, and responsible gaming monitoring is required by applicable law and by the terms on which wunbd operates
  • Legitimate interests — processing technical and device data, gameplay data, and fraud detection signals serves wunbd's legitimate interest in maintaining a secure, fair, and reliable platform for all players
  • Consent — where wunbd sends you optional marketing communications or uses non-essential cookies, this is based on your consent, which you may withdraw at any time by contacting support

Sharing Your Information

wunbd does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data is shared only in the limited circumstances described below:

Service Providers

wunbd engages trusted third-party service providers who process personal data on wunbd's behalf in order to deliver specific platform functions. These providers are contractually bound to process data only for the specific purposes authorised by wunbd and may not use it for their own purposes. Current service provider categories include:

  • Payment processors — bKash, Nagad, Rocket, Upay, and card payment gateway providers receive only the transactional data necessary to process your deposit or withdrawal. They do not receive your betting history or gameplay data.
  • Identity verification providers — third-party KYC service providers may receive identity documents and mobile number data solely for the purpose of verifying your identity during account registration or when a withdrawal verification is required
  • Game content providers — game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session tokens to authenticate your access to their game content; they do not receive your name, mobile number, or financial data

Regulatory and Law Enforcement Disclosure

wunbd may be required to disclose personal data to governmental or regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required by applicable law or by a valid legal order. In such cases, wunbd will disclose only the minimum data necessary to satisfy the legal requirement and will, where permitted by law, notify you of the disclosure.

wunbd will never voluntarily share your personal data with third-party advertisers, data brokers, or marketing agencies. Any request from a third party to purchase or access player data will be refused.

Payment Data and Financial Security

All financial transactions on wunbd are conducted in Bangladeshi Taka (৳). wunbd does not store full payment credentials. When you make a deposit via bKash, Nagad, Rocket, or Upay, the transaction is processed directly by the relevant mobile financial service provider using their own secure infrastructure. wunbd receives only a transaction confirmation reference and the amount; your mobile banking PIN and full account credentials are never transmitted to or stored by wunbd.

For card payments processed via Visa or Mastercard, card data is handled exclusively by the PCI-DSS compliant payment gateway. wunbd stores only a tokenised card reference for the purpose of matching future withdrawals to the original deposit method. The full card number and CVV are never accessible to wunbd.

wunbd conducts transaction monitoring on all deposits and withdrawals as part of its anti-money laundering obligations. Unusual transaction patterns — such as rapid cycling of funds without commensurate gameplay activity — will be flagged for manual review and may result in withdrawal delays pending enhanced due diligence.

Cookies and Tracking Technologies

wunbd uses cookies and similar tracking technologies to operate the platform, maintain your login session, and improve your experience. The following types of cookies are used:

  • Strictly necessary cookies — these are essential for the platform to function. They maintain your login session, store your language preference, and remember your responsible gaming settings. These cookies cannot be disabled without breaking core platform functionality.
  • Performance and analytics cookies — these collect anonymised data about how players navigate the platform, which sections are most visited, and where errors occur. This data is used exclusively to improve platform performance and user experience.
  • Fraud prevention cookies — these help wunbd identify unusual access patterns, detect automated bots or scripts, and distinguish legitimate player sessions from potentially fraudulent activity.
  • Preference cookies — these remember your display preferences, such as your chosen language (English or Bengali) and any interface customisation options you have selected, so you do not need to re-configure them each time you visit.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the wunbd platform. wunbd does not use cross-site tracking cookies or share cookie data with third-party advertising networks.

Data Retention

wunbd retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

  • Account data and transaction records — retained for a minimum of 5 years from the date of the last transaction or account closure, in accordance with anti-money laundering record-keeping requirements
  • Identity verification documents — retained for 5 years following account closure or the completion of the verification process, whichever is later, as required for KYC compliance
  • Technical and device data — retained for up to 12 months from collection for fraud detection and platform security purposes, after which it is aggregated or anonymised

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in such a way that it can no longer be linked to an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and product improvement purposes.

Your Rights Over Your Personal Data

As a player on the wunbd platform, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]:

Right of Access You have the right to request a copy of all personal data wunbd holds about you. wunbd will provide this within 30 days of receiving a verified request. The data will be provided in a structured, commonly used format.
Right to Rectification If you believe any personal data wunbd holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details (such as your email address or contact preferences) directly via your account settings, or contact support for corrections that require manual review.
Right to Erasure You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists. This right is subject to wunbd's legal obligations to retain certain data (see Section 8 above). Requests for erasure will be assessed on a case-by-case basis.
Right to Restrict Processing In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing and a determination is pending — you have the right to request that we restrict the processing of your personal data to storage only, pending resolution of the issue.
Right to Object You have the right to object to the processing of your personal data where wunbd relies on legitimate interests as the legal basis. wunbd will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.

wunbd will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, this period may be extended by a further 60 days, in which case wunbd will notify you of the extension and the reason within the initial 30-day period. There is no charge for exercising your data rights.

Security Measures

wunbd implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

  • TLS/SSL encryption for all data transmitted between your browser and the wunbd platform, ensuring that your session data, login credentials, and transaction information cannot be intercepted in transit
  • Encryption of sensitive personal data at rest, including identity documents and financial records, using AES-256 or equivalent encryption standards
  • Role-based access controls ensuring that wunbd staff can access personal data only to the extent necessary for their specific job function, with all access logged and periodically audited
  • Regular security reviews and vulnerability assessments of the platform infrastructure, including penetration testing, to identify and remediate potential security weaknesses before they can be exploited

Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, wunbd will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

Children's Privacy

wunbd is strictly an adults-only platform. All players must be at least 21 years of age to register an account or use any service offered on the platform. wunbd does not knowingly collect personal data from individuals under the age of 21.

If wunbd discovers or has reason to believe that an account is held by a person under 21 years of age, the account will be suspended immediately, all data collected will be deleted as soon as permitted by applicable law, and any funds deposited by the underage individual will be handled in accordance with our Terms and Conditions. If you are a parent or guardian and believe your child has registered on wunbd, please contact [email protected] immediately.

Changes to This Privacy Policy

wunbd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, the "Last Updated" date at the top of this page will be revised and, where required, affected players will be notified via their registered contact details prior to the change taking effect.

Your continued use of the wunbd platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. We recommend reviewing this Policy periodically to stay informed of how we protect your data.

Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how wunbd has handled your personal data, please contact our support team. wunbd aims to resolve all privacy-related queries within 5 business days.

You may reach us by email at [email protected]. For common privacy and account questions, you may also find answers in our FAQ.

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